Returns
Mariuxe Returns
At Mariuxe, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.
Return Window
Customers may request a return within:
14 days of receiving the order
Requests submitted after this period may not qualify for return or refund approval.
Return Conditions
To be eligible for a return:
- The product must be unused
- The item must be in its original condition
- Original packaging and accessories must be included
- Proof of purchase or order confirmation may be required
Non-Returnable Items
For hygiene and personal-care safety reasons, some products cannot be returned once opened or used, including:
- Used beauty devices
- Opened skincare accessories
- Personal-care products
- Final sale items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Contact our support team immediately
- Include your order number
- Provide photos or videos showing the issue
Our team will review your request and provide an appropriate solution.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged or defective
We recommend using tracked shipping for all returns.
Refund Processing
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
How to Start a Return
To request a return, contact us with:
- Your order number
- Product name
- Reason for return
- Supporting photos if necessary
Contact Us
Mariuxe Support
Email: contact@mariuxe.com
Website: Mariuxe.com