Return & Refund Policy

 Mairuxe Return & Refund Policy 

 

Last Updated: May 2026

At Mariuxe, customer satisfaction is one of our top priorities. We are committed to providing premium beauty-tech products and a smooth shopping experience.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product arrives damaged or defective
  • You received the wrong item
  • The item is unused and in its original condition
  • The return request is submitted within the allowed return period

To qualify for a return:

  • The product must be unused
  • All original packaging, accessories, manuals, and components must be included
  • Proof of purchase or order confirmation may be required

2. Non-Returnable Items

For hygiene, safety, and personal-care reasons, certain items may not be eligible for return once opened or used, including:

  • Skincare devices that have been used
  • Personal hygiene products
  • Opened accessories or attachments
  • Clearance or final-sale items

Mariuxe reserves the right to refuse returns that do not meet our conditions.

3. Return Request Period

Customers must request a return within:

  • 14 days of receiving the order

Requests submitted after this period may not be eligible for refund or replacement.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us immediately after delivery
  • Include photos or videos clearly showing the issue
  • Our support team will review the case and provide a solution

Depending on the situation, we may offer:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

5. Refund Process

Once your return is received and inspected:

  • You will receive an email confirmation
  • Approved refunds will be processed to the original payment method

Refund timing may vary depending on:

  • Your payment provider
  • Bank processing times
  • Country or region

6. Shipping Costs

  • Original shipping fees are generally non-refundable
  • Customers may be responsible for return shipping costs unless the item was damaged or incorrect

Mariuxe is not responsible for lost return shipments without tracking confirmation.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has entered fulfillment or shipping stages, cancellation may no longer be possible.

8. Exchanges

At this time, Mariuxe may offer exchanges only for:

  • Defective products
  • Incorrect items received

Exchange availability depends on stock availability.

9. Contact Us

For return or refund assistance, please contact:

Mariuxe Support
Email: contact@mariuxe.com
Website: Mariuxe.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Supporting photos, if applicable